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Shipping Information

 

Shipping for Customized Items

If your order contains a customized item, you may select any shipping method; however, additional time should be allowed for production of these items. This additional time varies by item. Item specific time frames can be found within the item descriptions of those items.

Shipping Methods

Based on the item(s) in your order and your shipping address, certain shipping methods will be made available to you at checkout. Shipping fees may be calculated based on the item(s) in your order and your shipping address or flat rate. All shipping fees will be avaible at the cart and checkout pages.  Orders are typically shipped the next business day. Orders are shipped and delivered Monday through Friday (excluding holidays) unless explicitly stated in the shipping method.

Standard:
After the order has shipped, it is typicially delivered in 3-9 business days. 
 
Express:
After the order has shipped. it will be delivered within 3 business days 
 
Next Day:
After the order has shipped, it is delivered the next business day. Orders must be placed by 3PM EDT Monday through Thursday. Orders shipping to North or South Carolina can be placed on Friday for Saturday delivery. For example, if order is placed on Thursday before 3:00pm EDT it will ship the same day and be delivered on Friday.  Deliveries are made Monday through Friday(Saturday for NC/SC) by 4:30 p.m. to businesses and by 8 p.m. to residences.
 
USPS Priority Mail - Military:
Shipped in 1-2 business days then delivered to APO and FPO locations in the United States in 2-3 business days.  After the package is delivered to the APO or FPO location, it will then be transported to the recipient via military vehicle (if necessary).  Once package is in possession of military, delivery time to recipient varies based on destination and circumstances.
 
FedEx International Economy:
Shipped in 1-2 business days then delivered in 4-10 business days to over 190 countries and territories.  Delivery time varies based on destination.  Please Note:  At checkout, you will only be charged applicable shipping and handling fees for shipping the package(s).  In addition to this fee, packages are subject to customs clearance charges, including duties, taxes, and brokerage fees, which are to be paid by the recipient upon receipt of his/her package.  These charges are levied by the carrier and/or government, and none of these fees are paid to or collected by shop.panthers.com.  If the package is rejected or the charges are refused by the recipient, and as a result shop.panthers.com is invoiced for the charges incurred, the customer is subject to billing for the charges and may not be refunded for his/her order.
 
FedEx International Priority:
Shipped in 1-2 business days then delivered in 3-5 business days to over 190 countries and territories.  Delivery time varies based on destination.  Please Note:  At checkout, you will only be charged applicable shipping and handling fees for shipping the package(s).  In addition to this fee, packages are subject to customs clearance charges, including duties, taxes, and brokerage fees, which are to be paid by the recipient upon receipt of his/her package.  These charges are levied by the carrier and/or government, and none of these fees are paid to or collected by shop.panthers.com.  If the package is rejected or the charges are refused by the recipient, and as a result shop.panthers.com is invoiced for the charges incurred, the customer is subject to billing for the charges and may not be refunded for his/her order.
 
Special Shipping for Drop Ship Item(s):
Special fee applied to orders containing an item(s) shipped directly from the manufacturer.  This fee is based on the weight of the item(s) and the special handling necessary to ship the item(s) directly from the manufacturer.  Shipping times vary based on the item; see item descriptions for item specific delivery estimates.  Non-drop ship items included in an order with one or more drop ship items, by default, will ship separately via the Standard shipping method.  If you would like those items shipped using another method, you should place two separate orders; one for the drop ship item(s), and one for the non-drop ship item(s).
 
Locker Pickup
24/7 Locker Pickup(order must have NC/SC shipping address to be eligible):

If all items in your order have 'Availability' (found above Add to Cart button on item pages or in the shopping cart) of "Ready to ship", and you're in the NC or SC area, your order qualifies for 24/7 Locker pickup located outside of the Panthers Team Store at Bank of America Stadium in Charlotte, NC (View store hours, parking info, etc).

24/7 Locker Pickup will appear as one of the options at the shipping method selection page at checkout. Items that ship directly from the vendor (as indicated by item 'Availability') are not available for 24/7 Locker pickup.

Orders are typically ready for pickup by 12:00pm on the first business day after the order was placed. Note: If your order contains a customized jersey, order fulfillment may take up to 5 additional business days.The customer will receive a 'Ready for Pickup' email with instructions about how to pick up his/her order when the order is ready.Orders must be picked up within 4 days of receiving the ready for pickup email.

Gameday Locker Pickup(order must have NC/SC shipping address to be eligible):

If all items in your order have 'Availability' (found above Add to Cart button on item pages or in the shopping cart) of "Ready to ship", and you are attending the event, your order qualifies for Gameday Locker pickup located in the concourse on level 1 at section 117 next to the Panthers Team Store.

Gameday Locker Pickup will appear as one of the options at the shipping method selection page at checkout. Items that ship directly from the vendor (as indicated by item 'Availability') are not available for Locker pickup.

Orders placed prior to the event are typically ready for pickup when gates open. Orders placed during the event are typically ready for pickup within 30 minutes of placing the order.

Note: If your order contains a customized jersey and the order is placed after halftime, the jerseys are not guaranteed to be ready by the end of the event. The customer will receive a 'Ready for Pickup' email with instructions about how to pick up his/her order when the order is ready. If an order is not retrieved during the event, it will be moved to the 24/7 pickup lockers the following business day, and an email with a new code with be sent.