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Returns & Exchanges

We want you to be 100% satisfied with your purchase. If you're not, return your item(s) and receive a refund, hassle-free.

If you wish to return one or more items from your order, please fill out the Return Form on the back of the packing slip included in your shipment (or click here to download) and include it with your return.  You may either ship your return back to us, or if you’re in the Charlotte, NC area, you may drop it off at the Team Store at Bank of America Stadium.

If you are shipping your return, the item(s) you are returning should be securely packaged in the original packaging, if possible. Be sure to mark through or remove any shipping labels from the original shipment.  The customer is responsible for the means by which the return package is shipped.*  It is strongly recommended that your return package is insured and trackable, as shop.panthers.com cannot be held responsible for inbound packages lost or damaged in transit.  See the bottom of this page for the address to which you should ship your return package. 

If you choose to drop off your return at the Team Store, please note that it will then be transferred to the shop.panthers.com returns department and processed there; you will not receive an immediate refund in the Team Store.

ALL returns are subject to the following guidelines:

  • If shipped, returns must be postmarked within 60 days of the order date (found on packing slip or confirmation email) 
  • Item(s) returned must be in like-new condition*
  • A refund in the amount of the price of the item(s) returned and applicable sales tax (shipping is not refundable*) will be credited to the original form of payment (unless the item returned is an unwanted gift, in which case a store credit will be issued) 
  • If you would like to exchange an item for a different item, you should follow the standard return procedure, returning the unwanted item(s), then place a new order on shop.panthers.com for the replacement item(s) or purchase them in the Team Store
  • Clearance items (item numbers ending in “-C”) may only be returned for store credit*
  • Customized items are not returnable*

*If a return is necessary due to an error in order fulfillment or because one or more items in the order are damaged or defective, please send an email to customersupport@panthers.nfl.com or call 1-888-29-STORE (78673) for assistance.  Based on the condition of the item(s) in your order, a customer support representative will instruct you on how to proceed.

Upon our receipt of your return, please allow 3-5 business days for processing.  You will receive an email confirmation to the email address you provided at checkout when your return has been processed.
 
Online returns should be shipped to:
 
DNC SS ONLINE
ATTN: RETURNS DEPT.
800 SOUTH MINT STREET
CHARLOTTE, NC   28202
 

Orders purchased at the Team Store or other Bank of America Stadium retail locations should be shipped to: 

TEAM STORE
ATTN: RETURNS DEPT.
800 SOUTH MINT STREET
CHARLOTTE, NC   28202

 

Refunds

Your return will be processed in 3-5 business days from the day that we receive it. When your return is processed, you will receive an email notification. Typically, a refund in the amount of the price of the item(s) returned and applicable sales tax (shipping fees are not refundable) will be credited to the original form of payment. If you received the item(s) as a gift, please indicate this on the Return Form using the return code for 'Unwanted Gift'. In this case, you will receive a gift certificate code for store credit, as opposed to the refund being issued to the original form of payment.

If you choose to drop off your return at the Team Store, please note that it will then be transferred to the shop.panthers.com returns department and processed there, and you will not receive an immediate refund in the Team Store.

*If there was an error in order fulfillment or an item is damaged, defective, or missing, please see the Error in Order Fulfillment or the Damaged/Defective Items section for more details.

Exchanges

If you would like to exchange an item for a different item, you should return the unwanted item(s) using the standard return procedure, receive a refund, and place a new order for the desired replacement item(s). Due to the nature of our business, this is the most efficient means by which an exchange can take place; we cannot otherwise guarantee that your requested replacement item would be in stock by the time we receive your return. If you are returning your item(s) at the Team Store, your return will be transferred to the shop.panthers.com returns department and processed there. You will not receive an immediate refund in the Team Store. You may then purchase the replacement item(s) in the Team Store or place a new order on shop.panthers.com.

*If there was an error in order fulfillment or an item is damaged, defective, or missing, please see the Error in Order Fulfillment or the Damaged/Defective Items section for more details.

Damaged/Defective Items

If one or more items from your order is damaged or defective, please send an email to customersupport@panthers.nfl.com or call 1-888-29-STORE (78673) for assistance. Based on the condition of the item(s) in your order, a customer support representative will instruct you on how to proceed with your return (if necessary).

Error in Order Fulfillment

If you are missing or received one or more items in error, please send an email to customersupport@panthers.nfl.com or call 1-888-29-STORE (78673) for assistance. A customer support representative will instruct you on how to proceed with your return (if necessary).

Returns for Clearance Items

Unless an error occurred in the order fulfillment process or the item arrived damaged or defective, clearance items (item numbers ending in "-C") may only be returned for store credit.

Returns for Customized Items

Unless an error occurred in the order fulfillment process or the item arrived damaged or defective, all sales are final for customized items.