Returns

If you wish to return one or more items from your order, please fill out the Return Form (click here to download) and include it, along with the original packing slip, in your return shipment.  The item(s) you are returning should be securely packaged in the original packaging, if possible.  Be sure to mark through or remove any shipping labels from the original shipment.  The customer is responsible for the means by which the return package is shipped.*  It is strongly recommended that your return package is insured and trackable, as shop.panthers.com cannot be held responsible for inbound packages lost or damaged in transit.  See below for the address to which you should ship your return package.

• Returns must be postmarked within 30 days of the order date (order date appears at the top of packing slip included with your order)
• Item(s) returned must be in like-new condition, original packaging, and with all parts, accessories, and information.*
• Championship gear may only be returned for a store credit in the form of a gift certificate code
• Clearance items (item numbers ending in "-C") are not returnable
• Customized items are not returnable
• Gift cards are not returnable

SHOP.PANTHERS.COM

ATTN: RETURNS DEPT.

800 SOUTH MINT STREET

CHARLOTTE, NC   28202

Refunds

Upon our receipt and approval of your return, you will receive an email notification.  Typically, a refund in the amount of the price of the item(s) returned and applicable sales tax will be credited to the original form of payment.  Shipping fees will not be refunded.

*If there was an error in order fulfillment or an item is damaged, defective, or missing, please see the Error in Order Fulfillment or the Damaged/Defective Items section for more details.

Exchanges

If you would like to exchange an item for a different item, you should return the unwanted item(s) using the standard return procedure, receive a refund, and place a new order for the desired replacement item(s).  Due to the nature of our business, this is the most efficient means by which an exchange can take place; we cannot otherwise guarantee that your requested replacement item would be in stock by the time we receive your return.

*If there was an error in order fulfillment or an item is damaged, defective, or missing, please see the Error in Order Fulfillment or Damaged/Defective Items section for more details.

Damaged/Defective Items

Error in Order Fulfillment

If you are missing or received one or more items in error, please send an email to customersupport@panthers.nfl.com or call 1-888-29-STORE (78673) for assistance.  A customer support representative will instruct you on how to proceed with your return (if necessary).  

Holiday Return Policy

Our 30 day return policy is extended for all orders placed between November 1st and December 23rd.  Returns for orders placed during this time frame will be accepted until January 31st.  Note: Items received as gifts may only be returned for a store credit.

Returns for Clearance Items

Unless an error occurred in the order fulfillment process or the item arrived damaged or defective, all sales are final for clearance items (item numbers ending in "-C").

Returns for Customized Items

Unless an error occurred in the order fulfillment process or the item arrived damaged or defective, all sales are final for customized items.

Returns for Digital Media Items